iQmetrix experienced a major incident on June 6, 2025 affecting Hub, lasting 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 06, 2025, 01:39 PM UTC
We are currently seeing an issue with ISPU Setup receiving the error 'In-Store Pick up is not enabled for this company' in Hub. We have engaged our Incident Management Team and are currently investigating. More Updates to follow.
- investigating Jun 06, 2025, 01:53 PM UTC
Our Teams are continuing to investigate the source of the issue. We have engaged additional teams internally. More updates to follow.
- monitoring Jun 06, 2025, 02:07 PM UTC
Our team believes they have identified the issue and are currently monitoring. We are seeing successes but want to remain in a monitoring state until we confirm full resolution of the issue. More updates to follow.
- resolved Jun 06, 2025, 02:16 PM UTC
This incident has ben resolved. We are giving the all clear