iQmetrix incident
Service Disruption impacting RQmobile and RQ
iQmetrix experienced a critical incident on July 9, 2025 affecting General RQ and General Rqmobile and 1 more component, lasting 1h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 09, 2025, 01:07 PM UTC
We have reports of widespread issues with RQ and RQmobile. Primary impact is logins but we are seeing other services impacted. Our Incident Management team is engaged and currently investigating. More updates to follow.
- investigating Jul 09, 2025, 01:24 PM UTC
Our team is still engaged investigating the issue. Our Incident Management team is currently implementing mitigation efforts on the impacted services. More updates to follow.
- monitoring Jul 09, 2025, 01:32 PM UTC
We are seeing successes on telemetry and services are improving. Our team is continuing to implement mitigation procedures and are currently monitoring the situation. More updates to follow.
- resolved Jul 09, 2025, 02:33 PM UTC
This incident has been resolved. Our Incident Management has called all clear. If any issues still remain, please reach out to our Support Team to investigate individually.