iQmetrix experienced a major incident on July 24, 2024 affecting General RQ, lasting 5d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 24, 2024, 02:11 PM UTC
We are currently seeing an issue internally with our Support Team being unable to access live Support. At this time live Chat/Calls and Email are impacted. Our teams are working internally to resolve the issue. More updates to follow.
- identified Jul 24, 2024, 03:17 PM UTC
We have identified the issue and are currently working towards implementing a fix. Expect additional updates soon with a manual process for submitting business blocking issues.
- identified Jul 24, 2024, 05:14 PM UTC
We are continuing to work to resolve this issue with Salesforce. We have engaged Salesforce Technical Teams. Currently we are still unable to access live support. For business blocking issues, please send an email to [email protected].
- investigating Jul 24, 2024, 06:34 PM UTC
The issue is still ongoing while Salesforce investigates further. Additional updates to follow.
- investigating Jul 24, 2024, 08:04 PM UTC
Our Support Team is now back online for live Support. This issue is now resolved. We will be triaging backlogged issues and reaching out as soon as possible.
- resolved Jul 30, 2024, 01:08 PM UTC
This incident has been resolved.