iQmetrix incident

Unable to login to RQ

Critical Resolved View vendor source →

iQmetrix experienced a critical incident on July 30, 2024 affecting Logins, lasting 1h 47m. The incident has been resolved; the full update timeline is below.

Started
Jul 30, 2024, 01:10 PM UTC
Resolved
Jul 30, 2024, 02:57 PM UTC
Duration
1h 47m
Detected by Pingoru
Jul 30, 2024, 01:10 PM UTC

Affected components

Logins

Update timeline

  1. investigating Jul 30, 2024, 01:10 PM UTC

    We are currently investigating an issue with clients unable to login to RQ. Our Incident Management Team has been notified and we are currently working towards a resolution. More updates to follow.

  2. investigating Jul 30, 2024, 01:48 PM UTC

    We continue to investigate the issue. Microsoft is seeing network infrastructure issues globally which may be impacting this. We are trying to confirm if this is the cause. More updates to follow.

  3. investigating Jul 30, 2024, 02:42 PM UTC

    Our team is continuing to investigate the issue. At this time we have not ETA on resolution. More updates to follow.

  4. resolved Jul 30, 2024, 02:57 PM UTC

    We are having clients report success. Microsoft posted that they implemented a fix and services are back in operational status.