iQmetrix experienced a critical incident on July 30, 2024 affecting General RQ, lasting 3h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 30, 2024, 05:37 PM UTC
We are getting reports that some clients are still experiencing login issues at specific locations. Our team has engaged Microsoft to resolve the issue. More updates to follow.
- identified Jul 30, 2024, 06:26 PM UTC
The issue has been identified as an issue with Microsoft. We care currently waiting for Microsoft to resolve the issue. More updates to follow.
- identified Jul 30, 2024, 07:35 PM UTC
Currently we have no additional updates from Microsoft at this time. More updates to follow.
- monitoring Jul 30, 2024, 08:57 PM UTC
We are seeing success from impacted clients after a Microsoft fix has been deployed.. Please retry and if you are still having any problems reach out to our Support Team.
- resolved Jul 30, 2024, 09:06 PM UTC
We are setting this to resolved. If you are still having any problems reach out to our Support Team.