iQmetrix experienced a critical incident on August 5, 2024 affecting General RQ, lasting 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 05, 2024, 07:29 PM UTC
We are currently investigating reports of RQ slowness and latency that is impacting multiple areas including in some cases logins. Our Incident Management Team has been engaged and is currently investigating possible causes. More updates to follow.
- investigating Aug 05, 2024, 07:42 PM UTC
We are continuing to investigate this issue.
- investigating Aug 05, 2024, 07:54 PM UTC
Our Incident Management Team working to identify and resolve the issue. Currently there is no ETA on resolution. We will continue to provide additional updates here as information becomes available.
- identified Aug 05, 2024, 08:10 PM UTC
The cause has been identified as an issue with Microsoft. Azure Front Door (AFD) is having intermittent issues which is causing intermittent connection errors, timeouts, or latency connecting to Microsoft services that leverage AFD. Microsoft is currently working on resolution. Updates will follow.
- resolved Aug 05, 2024, 08:23 PM UTC
We are now seeing improvement and no additional issues. We are calling this incident resolved. If you are still having issues please reach out to our Support team.