iQmetrix experienced a major incident on August 15, 2024 affecting General RQ, lasting 3h 4m. The incident has been resolved; the full update timeline is below.
Affected components
General RQ
Update timeline
- investigating Aug 15, 2024, 01:55 PM UTC
We have reports of some clients having issues logging into RQ. Our team is aware of the issue and is currently investigating a resolution.
- investigating Aug 15, 2024, 03:07 PM UTC
We are continuing to investigate the issue to work towards a resolution.
- identified Aug 15, 2024, 03:55 PM UTC
Our team has identified a possible cause for the issue and is currently testing. More updates to follow.
- monitoring Aug 15, 2024, 04:29 PM UTC
Our Team has implemented a fix and is currently monitoring. If you are still experiencing issues please reach out to our Support Team.
- resolved Aug 15, 2024, 05:00 PM UTC
This incident has been resolved. If you are having any additional issues, please reach out to our Support Team.