iQmetrix experienced a major incident on September 20, 2024 affecting Integrated Payments and General RQ, lasting 1h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 20, 2024, 06:22 PM UTC
We have received reports of errors during processing payments. Our team is aware of the issue and is currently investigating. We are seeing an increased amount of retries and errors on processing. Additional updates will be provided moving forward.
- identified Sep 20, 2024, 06:39 PM UTC
Our team has identified the issue and are currently working on allocating more resources to the impacted service. Telemetry is showing improvement with additional mitigation processes. We will continue to provide updates on full resolution.
- identified Sep 20, 2024, 06:46 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Sep 20, 2024, 07:01 PM UTC
Issues with Payment Processing within RQ have had a fix implemented and we are currently monitoring.
- monitoring Sep 20, 2024, 07:22 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 20, 2024, 07:45 PM UTC
This incident has been resolved.