iQmetrix experienced a minor incident on September 20, 2024 affecting General RQ, lasting 42m. The incident has been resolved; the full update timeline is below.
Affected components
General RQ
Update timeline
- investigating Sep 20, 2024, 07:03 PM UTC
Currently we are receiving reports of slowness and latency within RQ Consoles. Our team is currently investigating this issue separately and we will provide additional updates on this moving forward.
- investigating Sep 20, 2024, 07:24 PM UTC
Our team is continuing to investigate the cause. We have implemented an increase in CPU and are monitoring impacts this has on performance. More updates to follow.
- monitoring Sep 20, 2024, 07:35 PM UTC
A fix has been implemented and we are seeing successes reported on an alleviation of latency from multiple clients. We are continuing to monitor the service.
- resolved Sep 20, 2024, 07:45 PM UTC
This incident has been resolved.