iQmetrix experienced a major incident on October 11, 2024 affecting General RQ, lasting 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 11, 2024, 07:31 PM UTC
Our team is currently aware of clients experiencing latency and timeouts in RQ. Our team is currently investigating this and actively working towards a cause and resolution. Additional updates to follow.
- investigating Oct 11, 2024, 07:36 PM UTC
We are continuing to investigate this issue.
- identified Oct 11, 2024, 07:49 PM UTC
Our Incident Management team is currently cycling impacted servers and implementing mitigation procedures. This should alleviate latency issues soon. Additional updates to follow.
- monitoring Oct 11, 2024, 08:01 PM UTC
Our team has implemented a fix and are seeing error rate's dropping. We are currently monitoring the issue. Additional updates will follow.
- resolved Oct 11, 2024, 08:10 PM UTC
This incident is now resolved. Our telemetry is currently showing no errors during the monitoring period. Our Incident Management team has given the all clear. Please reports any further issues to our Support Team in an new Support Request.