iQmetrix incident

Latency and connection issues impacting payments

Minor Resolved View vendor source →

iQmetrix experienced a minor incident on January 9, 2025 affecting Integrated Payments, lasting 29m. The incident has been resolved; the full update timeline is below.

Started
Jan 09, 2025, 04:02 PM UTC
Resolved
Jan 09, 2025, 04:32 PM UTC
Duration
29m
Detected by Pingoru
Jan 09, 2025, 04:02 PM UTC

Affected components

Integrated Payments

Update timeline

  1. identified Jan 09, 2025, 04:02 PM UTC

    We have reports of some clients in the Eastern region receiving errors when processing payments. Our Incident Management team is currently investigating and believe the issue may be related to an issue with Microsoft Azure services. More to follow.

  2. monitoring Jan 09, 2025, 04:21 PM UTC

    We are receiving reports of successful transactions. Our Incident Management implemented mitigation and has moved traffic from the impacted Microsoft Services. We are currently monitoring the issue.

  3. resolved Jan 09, 2025, 04:32 PM UTC

    Our Incident Management team has given the all clear for this issue. If you continue to experience problems, please reach out to our support team for investigation.