iQmetrix experienced a major incident on February 12, 2025 affecting Carrier Integration, lasting 36m. The incident has been resolved; the full update timeline is below.
Affected components
Carrier Integration
Update timeline
- identified Feb 12, 2025, 03:53 PM UTC
Carrier Integration on RQmobile is throwing errors when attempting to integrate. Our Incident Management Team has identified the issue and are currently looking at a rollback of the service. More updates to follow.
- monitoring Feb 12, 2025, 04:25 PM UTC
Our Team has completed the rollback of the service and is currently monitoring. More updates to follow.
- resolved Feb 12, 2025, 04:30 PM UTC
Our team has monitored and we have clients reporting successes. We are marking the incident as all clear. If you have any further issues please reach out to our Support Team with additional information for investigation.