iQmetrix experienced a major incident on February 13, 2025 affecting Logins, lasting 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 13, 2025, 03:55 PM UTC
We have reports of login issues with RQ. Our team is investigating the issue and working on remediation. Some re-attempts to login have been successful but we are still seeing failures. More updates to follow.
- investigating Feb 13, 2025, 04:14 PM UTC
Our team is still investigating this issue. We expect this would have broad impact , not just login issues. Our team is actively working on a resolution to the issue. More updates to follow.
- monitoring Feb 13, 2025, 04:15 PM UTC
Our team has implemented a fix and currently monitoring the issue. More updates to follow.
- resolved Feb 13, 2025, 04:48 PM UTC
Our team is now marking this issue as resolved. We are continuing to see traffic being served fast and successfully since we implemented the fix. If you continue to experience issues, please reach out to our Support team with information.