iQmetrix incident

iQmetrix Support - Live Chat and Offline Chat Service Disruption

Minor Resolved View vendor source →

iQmetrix experienced a minor incident on February 19, 2025 affecting General RQ, lasting 42m. The incident has been resolved; the full update timeline is below.

Started
Feb 19, 2025, 03:23 PM UTC
Resolved
Feb 19, 2025, 04:05 PM UTC
Duration
42m
Detected by Pingoru
Feb 19, 2025, 03:23 PM UTC

Affected components

General RQ

Update timeline

  1. investigating Feb 19, 2025, 03:23 PM UTC

    We are currently experiencing an issue with our Live Chat Support for RQ. This is impacting Live Chat and Offline Support Case submission via the Support and Community website. You are still able to submit Support cases via our direct email at [email protected]. We are actively engaged with Salesforce Technical Support to resolve the issue. More updates to follow.

  2. resolved Feb 19, 2025, 04:05 PM UTC

    The issue has been identified as an endpoint change that was made on Salesforce servers. This was not communicated out to our team. We have updated the endpoints and service should now be working as expected. We are marking this issue as resolved.