iQmetrix experienced a minor incident on March 3, 2025 affecting General RQ, lasting 23h 6m. The incident has been resolved; the full update timeline is below.
Affected components
General RQ
Update timeline
- investigating Mar 03, 2025, 04:41 PM UTC
Currently we are seeing an impact some Support Services. Clients are still able to access live chat and submit support requests. Other support services are impacted which may delay response times. We are actively working to resolve the issue.
- identified Mar 03, 2025, 07:48 PM UTC
We have identified that the issue is related to impacted Microsoft services specifically O365 services. We are waiting for confirmation from Microsoft on resolution before some support services are restored. Live Chat and email submission has no impact currently.
- identified Mar 04, 2025, 03:30 PM UTC
We are continuing to work on a fix for this issue.
- resolved Mar 04, 2025, 03:47 PM UTC
This incident has been resolved.