iQmetrix incident

RQ Service Disruption - Multiple Services impacted

Critical Resolved View vendor source →

iQmetrix experienced a critical incident on March 26, 2025 affecting General RQ and Logins, lasting 44m. The incident has been resolved; the full update timeline is below.

Started
Mar 26, 2025, 04:40 PM UTC
Resolved
Mar 26, 2025, 05:24 PM UTC
Duration
44m
Detected by Pingoru
Mar 26, 2025, 04:40 PM UTC

Affected components

General RQLogins

Update timeline

  1. investigating Mar 26, 2025, 04:40 PM UTC

    RQ is currently experiencing a Service Disruption. Clients are reporting issues with login/authentication as well as other services being impacted. Our Incident Management team has been engaged and is actively investigating the issue. More updates to follow.

  2. investigating Mar 26, 2025, 04:50 PM UTC

    Our Incident Management team is currently performing mitigation procedures to resolve the issue. We are still investigating and identifying the root cause. More updates to follow.

  3. monitoring Mar 26, 2025, 05:05 PM UTC

    Mitigation procedures were implemented and we are seeing increased system health. We are currently moving this incident to a monitoring state. More updates will follow.

  4. resolved Mar 26, 2025, 05:24 PM UTC

    This issue is now resolved and our internal teams have given the all clear. All systems have returned to normal. If you are still having issues please reach out and engage our Support Team.