iQmetrix experienced a major incident on April 1, 2025 affecting Warranty, lasting 1d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 01, 2025, 06:39 PM UTC
We have report of Applecare failing when invoicing for Canadian Client. Our Incident Management Team has been engaged to investigate the issue. More updates will follow.
- investigating Apr 01, 2025, 06:55 PM UTC
We are continuing to investigate the issue. More updates to follow.
- identified Apr 01, 2025, 07:04 PM UTC
Our team has identified the issue and is now working towards a resolution. More updates to follow.
- identified Apr 01, 2025, 07:25 PM UTC
Our team is currently still working to resolve the identified issue. More updates will follow.
- identified Apr 01, 2025, 07:37 PM UTC
We have identified an issue related to specific certificates. Our team has reached out to AppleCare for assistance in resolving this matter. This incident will remain ongoing until we receive additional information from Apple regarding the next steps. We apologize for any inconvenience this may cause and appreciate your patience as we work towards a resolution.
- identified Apr 01, 2025, 09:06 PM UTC
This incident is still active. Our teams are currently waiting on a response back from Apple on next steps. We apologize for any inconvenience this may cause and appreciate your patience as we work towards a resolution.
- identified Apr 02, 2025, 02:12 PM UTC
Our team is still waiting on next steps from Apple on resolution of the ongoing AppleCare incident. Our team is on stand by until we receive further instructions. We apologize for any inconvenience this may cause and appreciate your patience as we work towards a resolution.
- identified Apr 02, 2025, 05:54 PM UTC
Our team is still waiting on next steps from Apple on resolution of the ongoing AppleCare incident. Our team is on stand by until we receive further instructions. We are expect additional information this afternoon. We apologize for any inconvenience this may cause and appreciate your patience as we work towards a resolution.
- resolved Apr 03, 2025, 03:35 PM UTC
The issue with AppleCare+ is now resolved and our internal teams and Apple have given the all clear. All Systems have returned to normal. If you are still experiencing issues, please reach out and engage our Support Team.