IPRoyal incident
Connectivity issues affecting North America (US) ISP proxies
IPRoyal experienced a major incident on June 20, 2026 affecting North America ISP, lasting 5h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 20, 2026, 06:36 AM UTC
We are investigating a connectivity issue affecting a portion of our ISP proxies in the United States. Affected customers may experience failed connections or timeouts on some US ISP endpoints. Our team is actively investigating the cause, and other regions and product lines are unaffected. We will share further updates as we learn more.
- investigating Jun 20, 2026, 06:45 AM UTC
We are continuing to investigate the connectivity issue affecting a portion of our ISP proxies in the United States. Early indications point to an upstream network connectivity issue, and we are engaging our upstream provider to restore service. Other regions and product lines remain unaffected. We will share further updates as we learn more.
- identified Jun 20, 2026, 10:05 AM UTC
We have identified the cause as an issue with an upstream network provider, who is working to restore service at the highest priority. We do not yet have an estimated time to resolution and will provide further updates as we learn more. The affected proxies are part of our North America (US) ISP service; other regions and products remain unaffected.
- monitoring Jun 20, 2026, 10:39 AM UTC
Connectivity to the affected US ISP proxies has been restored and all affected ranges are reachable again. We are monitoring to confirm full stability before marking this incident resolved. Thank you for your patience.
- resolved Jun 20, 2026, 11:56 AM UTC
This incident is resolved. Our upstream network provider restored connectivity, and all affected US ISP proxy ranges have been stable since approximately 10:35 UTC. Thank you for your patience.