IPRoyal experienced a minor incident on December 19, 2025 affecting Asia ISP and Asia DC, lasting 4d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 19, 2025, 04:35 PM UTC
Unscheduled Downtime – HK Location We are currently experiencing partial service disruption affecting our DCH/ISP proxies in the HK (Hong Kong) location. Location: HK Issue detected: 2025-12-19 Affected services: DCH / ISP proxies Status: Partial downtime Our technical team is actively working together with our upstream providers to resolve the issue and restore full functionality as quickly as possible. The estimated resolution time is 2025-12-20 00:00 UTC. We apologize for any inconvenience this may cause and appreciate your patience and understanding.
- investigating Dec 20, 2025, 12:44 PM UTC
The upstream provider has encountered an issue with replacement hardware. Work continues to restore connectivity as soon as possible.
- monitoring Dec 22, 2025, 02:44 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 23, 2025, 09:28 PM UTC
This incident has been resolved.