IPRoyal incident

Connectivity issues affecting Asia ISP and Data Center proxies

Minor Resolved View vendor source →

IPRoyal experienced a minor incident on May 20, 2026 affecting Asia ISP and Asia DC, lasting 2h 42m. The incident has been resolved; the full update timeline is below.

Started
May 20, 2026, 06:22 AM UTC
Resolved
May 20, 2026, 09:05 AM UTC
Duration
2h 42m
Detected by Pingoru
May 20, 2026, 06:22 AM UTC

Affected components

Asia ISPAsia DC

Update timeline

  1. investigating May 20, 2026, 06:22 AM UTC

    We are investigating reports of degraded connectivity affecting a subset of our ISP and Data Center proxies in Asia, with impact observed for endpoints in Singapore, Thailand, Vietnam, Malaysia, Indonesia, and the Philippines. Customers in other regions are unaffected. Our team is actively investigating and we will share further updates as we learn more.

  2. identified May 20, 2026, 07:24 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified May 20, 2026, 09:04 AM UTC

    We are continuing to work on a fix for this issue.

  4. resolved May 20, 2026, 09:05 AM UTC

    This incident has been resolved.