IONOS Cloud incident

Cloud Support: Telephone Support temporarily unavailable

Minor Resolved View vendor source →

IONOS Cloud experienced a minor incident on June 13, 2026 affecting Cloud Support, lasting 7h 23m. The incident has been resolved; the full update timeline is below.

Started
Jun 13, 2026, 01:50 PM UTC
Resolved
Jun 13, 2026, 09:13 PM UTC
Duration
7h 23m
Detected by Pingoru
Jun 13, 2026, 01:50 PM UTC

Affected components

Cloud Support

Update timeline

  1. identified Jun 13, 2026, 01:50 PM UTC

    IONOS Cloud Support is temporarily unavailable via phone. We ask Customers and Partners to contact Cloud Support via DCD Form and Email, instead.

  2. resolved Jun 13, 2026, 09:13 PM UTC

    Phone Support is now available again