Inxmail incident

Login in to Inxmail Professional currently impaired

Major Resolved View vendor source →

Inxmail experienced a major incident on September 26, 2024 affecting Client and Web interface, lasting 27m. The incident has been resolved; the full update timeline is below.

Started
Sep 26, 2024, 07:24 AM UTC
Resolved
Sep 26, 2024, 07:52 AM UTC
Duration
27m
Detected by Pingoru
Sep 26, 2024, 07:24 AM UTC

Affected components

ClientWeb interface

Update timeline

  1. investigating Sep 26, 2024, 07:24 AM UTC

    You may experience difficulties logging into Inxmail Professional. Our technical teams have been informed and we are working on a solution. Thank you for your patience

  2. investigating Sep 26, 2024, 07:34 AM UTC

    Our solution Inxmail New Xperience seems to be also impacted. Once again thank you for your understanding

  3. identified Sep 26, 2024, 07:40 AM UTC

    We have identified the issue and have taking the necessary measures to restore service. It may take a 10-15min before login is again available

  4. resolved Sep 26, 2024, 07:52 AM UTC

    Thank you for your patience. All systems are again fully operational. Should you continue to have any difficulties, please contact your account manager.