Invoca Monthly Availability Notification
Timeline · 1 update
- resolved Jul 22, 2026, 02:07 PM UTC
June 2026 Invoca Availability Metrics Call Routing: 100% Web/API: 100%
Invoca Outage History
Invoca is up right nowInvoca had 16 outages in the last 2 years totaling 117h 22m of downtime — averaging 0.7 incidents per month.
There were 16 Invoca outages since August 4, 2025 totaling 117h 22m of downtime. Each is summarised below — incident details, duration, and resolution information.
Dynamic Number Insertion (DNI) Service Disruption
Affected: Dynamic Number Insertion and Attribution
Timeline · 3 updates
- investigating Jul 22, 2026, 01:13 PM UTC
We are currently investigating an issue affecting number swapping and call attribution across the Invoca platform. Customers may experience missing or delayed attribution data during this time. Our engineering teams are actively working to restore service.
- monitoring Jul 22, 2026, 01:46 PM UTC
Our engineering team has identified and resolved the underlying issue. Services have been restarted and number swapping and call attribution are being restored. We are actively monitoring to confirm full recovery
- resolved Jul 22, 2026, 01:57 PM UTC
This incident has been resolved. The disruption was caused by a hardware failure on one of our servers, which temporarily took our Dynamic Number Insertion and call attribution services offline. Our engineering team replaced the affected hardware, restored services, and confirmed full recovery Impact Window: 5:50AM - 6:37AM PDT
Signal file processing delayed
Affected: Signals
Timeline · 4 updates
- investigating Jul 08, 2026, 06:33 PM UTC
Invoca is currently experiencing a delay in Signal file processing (both manual and automated file imports) beginning July 8, 2026 at 10:30 AM PT, with normal service expected to resume between 3:00–6:00 PM PT today. All files submitted during this window are queued and will process automatically with no action required. All other Signal-related services are operating normally.
- monitoring Jul 08, 2026, 10:56 PM UTC
Signal file processing has now been resumed and we are monitoring to ensure all queued files are processed as expected.
- monitoring Jul 09, 2026, 12:52 AM UTC
We are continuing to monitor for any further issues.
- resolved Jul 09, 2026, 12:53 AM UTC
Signal uploads are processing successfully.
EU Reports and Dashboards
Affected: Invoca EuropeCall RoutingDynamic Number Insertion and AttributionPlatform AccessibilityReportingVoiceSignalsIntegrationsAPIs
Timeline · 4 updates
- investigating Jun 19, 2026, 11:54 AM UTC
We are currently investigating an issue impacting access to EU Reports & Dashboards, as well as associated Webhooks. Users trying to view or generate reports in the EU region may experience slow loading times, timeouts, or error messages. Additionally, webhook deliveries related to reporting events are currently delayed or failing. Our engineering team is actively diagnosing the root cause. We apologize for the disruption and will provide our next update as soon as more information becomes available or within the next 30 minutes.
- identified Jun 19, 2026, 12:23 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 19, 2026, 12:58 PM UTC
A fix has been implemented and we are monitoring results.
- resolved Jun 19, 2026, 01:23 PM UTC
The incident has been resolved. Reports, dashboards and webhooks are firing as expected.
Invoca UI Latency & Timeouts
Affected: ReportingInvoca UIData IngestionData Accessibility
Timeline · 1 update
- resolved May 26, 2026, 06:46 PM UTC
From 8:05 AM to 8:25 AM PT, users may have encountered latency or timeouts when accessing the Invoca UI and running reports. Our team identified and resolved the issue, and all systems have been fully operational since 8:25 AM PT.
AWS US East Regional Outage
Affected: Invoca UI
Timeline · 4 updates
- monitoring May 08, 2026, 04:29 PM UTC
We are aware of an ongoing AWS US-East-1 region outage. Our team is actively monitoring the situation. At this time, all Invoca services are fully operational and unaffected. We will continue to monitor and provide updates as the situation evolves.
- monitoring May 08, 2026, 06:54 PM UTC
AWS has not yet fully recovered from the ongoing US-East-1 outage. All Invoca services remain fully operational and unaffected. We are continuing to monitor the situation closely and will provide further updates as AWS works toward full recovery.
- monitoring May 08, 2026, 11:23 PM UTC
We're continuing to monitor the AWS incident until resolved, but our systems continue to remain completely functional. We will update as necessary
- resolved May 10, 2026, 06:26 PM UTC
The regional AWS outage has been resolved. Invoca services were unaffected during this event and remained fully operational. We have successfully resumed standard traffic routing in the region.
Inbound calls
Affected: Call Routing
Timeline · 2 updates
- identified Apr 07, 2026, 06:45 PM UTC
We are currently investigating an issue impacting a large portion of inbound calls, which began at approximately 11:08 AM PST. The root cause has been identified, and our engineering team is actively implementing a fix. We will provide further updates as they become available.
- resolved Apr 07, 2026, 06:50 PM UTC
This issue was mitigated at 11:41 am PST. Calls are routing as expected and our engineering team continues to monitor.
Invoca UI Latency
Affected: Invoca UI
Timeline · 3 updates
- investigating Apr 06, 2026, 06:58 PM UTC
We are currently investigating reports of increased latency when accessing the Invoca platform. Please note that call processing and core platform features remain unaffected. We are working to resolve the slowdown and will provide an update as soon as more information is available.
- monitoring Apr 06, 2026, 07:48 PM UTC
Invoca.net is now loading normally. We continue to investigate the underlying issue and monitor the platform loading times. Call processing and core platform features remain unaffected.
- resolved Apr 06, 2026, 08:35 PM UTC
Platform latency issue has been resolved.
Access to Invoca Support Portal
Affected: Platform Accessibility
Timeline · 2 updates
- investigating Feb 27, 2026, 05:31 PM UTC
We are currently investigating an issue that is preventing some users from accessing the Invoca Customer Support Portal. Our team is working to restore full access as quickly as possible. How to get help: Please send any technical requests or urgent issues to [email protected]
- resolved Feb 27, 2026, 05:57 PM UTC
The Invoca Support Portal is now fully accessible.
Pre-Transfer Webhook Failures
Affected: Webhooks
Timeline · 3 updates
- investigating Feb 17, 2026, 09:32 PM UTC
We have identified an issue specifically affecting pre-transfer webhooks. Our engineering team is currently working to restore normal service. We will provide another update as soon as more information is available.
- monitoring Feb 17, 2026, 10:21 PM UTC
We have identified and reverted the changes that impacted our webhook services. All systems are fully operational as of 2:02 PM PST. Additionally, during investigation we uncovered that post-call webhooks were impacted for Google and Bing integrations, which service has also been restored for. While services are live, users may notice a delay in reporting for pre-transfer webhooks. We are currently processing a backlog of data and expect reporting to return to real-time shortly
- resolved Feb 17, 2026, 11:19 PM UTC
Services continue operate as expected and our reporting backlog has cleared.
Intermittent Access to the Invoca UI
Affected: Platform Accessibility
Timeline · 3 updates
- investigating Jan 29, 2026, 04:47 PM UTC
We are currently investigating intermittent user access to the Invoca UI based on the specific Invoca URL(www2.invoca.net) users are attempting to log in from. If you experience issues accessing the Invoca UI, please redirect and attempt to log in to Invoca.net. If you continue to experience access issues on Invoca.net, please notify our support team to further investigate.
- identified Jan 29, 2026, 05:41 PM UTC
While we continue to investigate and work towards a permanent solution specific to the www2.invoca.net Invoca URL, we have verified all users can successfully access and log into the Invoca UI through the workaround by going to Invoca.net. We will continue to provide updates as they become available.
- resolved Jan 29, 2026, 10:20 PM UTC
We have successfully resolved the access issues impacting the www2.invoca.net URL. Users can now log in through their preferred access points without redirection. If you continue to experience any difficulties, please reach out to our support team.
Intermittent Access to the Customer Support Portal
Affected: Platform Accessibility
Timeline · 4 updates
- investigating Jan 22, 2026, 03:05 AM UTC
We are currently investigating an issue that is preventing some users from accessing the Invoca Customer Support Portal. Our team is working to restore full access as quickly as possible. How to get help: Please send any technical requests or urgent issues to [email protected].
- monitoring Jan 22, 2026, 03:54 PM UTC
A fix has been implemented and we are monitoring results. Please resume accessing the Case Portal.
- monitoring Jan 22, 2026, 03:55 PM UTC
We are continuing to monitor for any further issues.
- resolved Jan 22, 2026, 07:52 PM UTC
This incident has been resolved.
Call Connection Failures to AT&T Toll Free Destination Lines
Affected: Call Routing
Timeline · 3 updates
- investigating Nov 03, 2025, 05:59 PM UTC
We have identified call connection failures specific to Toll Free destination lines owned by AT&T. At this time we have determined this to not be an Invoca specific issue and more broadly an AT&T issue. We have opened tickets with our downstream providers for awareness and are continuing to monitor the issue. Caller experience is long delays followed by a "number not in service" or "busy" message.
- identified Nov 03, 2025, 08:03 PM UTC
We are continuing to monitor the issue as we have not seen a reduction in the failure rate to Toll Free destination lines owned by this carrier and will continue to provide updates as more information becomes available.
- resolved Nov 03, 2025, 10:30 PM UTC
We have observed normal call behavior to all Toll-Free destination lines for the past hour, and all services have returned to full stability. We are marking this incident as closed.
Monitoring Impact of Cloud Provider Outage
Affected: Platform AccessibilityReportingSignal AI ProcessingSignal AI Training
Timeline · 8 updates
- investigating Oct 20, 2025, 04:14 PM UTC
Invoca is aware of the ongoing issues with AWS and are monitoring closely. At this time, calls are performing as expected, although you may be experiencing some call connection issues with your call center/destinations line providers if they rely on AWS. Current Invoca Services Impacted * Training and labeling through Signal AI Studio * Sentiment analysis * Signal AI Processing * SMS 2FA codes failing to send for Platform Access * Reporting Delays
- investigating Oct 20, 2025, 04:17 PM UTC
We are continuing to investigate this issue.
- investigating Oct 20, 2025, 04:50 PM UTC
We are continuing to investigate this issue.
- investigating Oct 20, 2025, 05:37 PM UTC
We are continuing to investigate this issue.
- identified Oct 20, 2025, 09:38 PM UTC
We are starting to see some of the impacted services restored while a few are still degraded but improving. We are continuing to monitor until the remaining services are fully restored and backlog is cleared. Services Impacted and Current State. * Training and labeling through Signal AI Studio * Degraded but improving * Sentiment analysis * Operational, processing backlog * Signal AI Processing * Operational * SMS 2FA codes failing to send for Platform Access * Degraded * Reporting Delays * Operational
- identified Oct 20, 2025, 10:40 PM UTC
All core services have been fully restored and operational. We are still experiencing an issue affecting SMS 2FA codes needed to access the Invoca platform. Our team is continuing to investigate and working toward a full resolution for the 2FA issue. Services Impacted and Current State. * Training and labeling through Signal AI Studio * Operational * Sentiment analysis * Operational * Signal AI Processing * Operational * SMS 2FA codes failing to send for Platform Access * Degraded * Reporting Delays * Operational
- monitoring Oct 21, 2025, 12:06 AM UTC
SMS 2FA codes to access the Invoca UI are now sending again and fully operational. We will continue to monitor through the evening to ensure stability on all previously impacted services.
- resolved Oct 21, 2025, 01:03 PM UTC
All previously impacted services have remained stable. The incident is now officially resolved and closed.
Google Campaign Manager Conversion Reporting Delay
Affected: Integrations
Timeline · 2 updates
- monitoring Oct 15, 2025, 05:31 PM UTC
We experienced a temporary issue with the Google Campaign Manager integration that has resulted in a delay in conversion reporting of up to 24 hours. The integration was paused as a precautionary measure, but we are currently re-queuing all calls and re-firing them to Google
- resolved Oct 16, 2025, 12:49 AM UTC
The issue with the Google Campaign Manager integration is now fully resolved and reporting is fully caught up.
Call Transcript Summary Failures
Affected: Transcriptions
Timeline · 1 update
- resolved Oct 09, 2025, 06:55 PM UTC
Yesterday, October 8th, 2025, from 14:15PT - 18:40PT, we experienced authentication errors with our transcription summary provider, which impacted summaries being processed and posted. For customers who access summaries through the Invoca UI, you can have the summary reran for each call/summary selected during the window. For users accessing summaries via the API, the team is further reviewing what options may be available.