Intermountain Health App Outage History

Intermountain Health App is up right now

Pingoru has recorded 50 incidents for Intermountain Health App: 0 in the last 12 months and 0 in the last 90 days.

Source: mhpstatus.intermountainhealthcare.org

50incidents recorded
0last 12 months
0last 90 days
–typical duration

Incidents, newest first

Minor August 6, 2025 Online scheduling is temporarily unavailable. Please contact your provider's office to schedule an appointment. 40m Online Patient Portal, Apple Mobile App, Android Mobile App, Get Care Features

Started Aug 06, 2025, 02:27 PM UTC· resolved Aug 06, 2025, 03:08 PM UTC

  1. investigating Aug 06, 2025, 02:27 PM UTC

    Online scheduling is temporarily unavailable. Please contact your provider's office to schedule an appointment.

  2. resolved Aug 06, 2025, 03:08 PM UTC

    This incident has been resolved.

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Minor July 21, 2025 Upcoming Appointments and Messages to Providers Currently Unavailable 3h 49m Online Patient Portal, Apple Mobile App, Android Mobile App

Started Jul 21, 2025, 06:53 PM UTC· resolved Jul 21, 2025, 10:43 PM UTC

  1. investigating Jul 21, 2025, 06:53 PM UTC

    At this time the upcoming appointments and sending messages to providers are unavailable. We are investigating the cause of the issue. We apologize for any inconvenience this has caused.

  2. resolved Jul 21, 2025, 10:43 PM UTC

    This incident has been resolved.

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Minor July 14, 2025 My Care Team Issues 7d 7h Online Patient Portal

Started Jul 14, 2025, 03:06 PM UTC· resolved Jul 21, 2025, 10:43 PM UTC

  1. investigating Jul 14, 2025, 03:06 PM UTC

    Care Team may not be displayed fully for some users. Support teams are investigating.

  2. identified Jul 15, 2025, 04:31 PM UTC

    Support teams met with the vendor Kyruus and found a data mapping issue. The vendor made an update to how they send the provider ID's. They have agreed to support the previous method so we can receive/read the data on our end. Developers are still looking at what can be done to the provider service on our end to resolve the issue.

  3. resolved Jul 21, 2025, 10:43 PM UTC

    This incident has been resolved.

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Minor July 1, 2025 E-Visit Currently Degraded 9d 23h Online Patient Portal, Apple Mobile App, Android Mobile App, Get Care Features and 1 more

Started Jul 01, 2025, 10:40 PM UTC· resolved Jul 11, 2025, 10:25 PM UTC

  1. investigating Jul 01, 2025, 10:40 PM UTC

    Users may experience degraded service for E-Visits. Issue is under investigation

  2. investigating Jul 11, 2025, 10:25 PM UTC

    Issue with evisit Primary are Physician search is resolved. Root cause pending.

  3. resolved Jul 11, 2025, 10:25 PM UTC

    This incident has been resolved.

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Minor May 28, 2025 Provider and Billing Features 1h 20m Online Patient Portal, Apple Mobile App, Billing Features, Android Mobile App and 2 more

Started May 28, 2025, 11:17 PM UTC· resolved May 29, 2025, 12:38 AM UTC

  1. investigating May 28, 2025, 11:17 PM UTC

    Notification and Provider Impacted. Investigating now.

  2. investigating May 28, 2025, 11:35 PM UTC

    We are continuing to investigate this issue.

  3. resolved May 29, 2025, 12:38 AM UTC

    This incident has been resolved.

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Minor May 28, 2025 Patient Portal Appointment Reminder 21d Online Patient Portal, Apple Mobile App, Android Mobile App, Get Care Features

Started May 28, 2025, 10:01 PM UTC· resolved Jun 18, 2025, 10:29 PM UTC

  1. investigating May 28, 2025, 10:01 PM UTC

    iOS Intermountain Health patient portal users - Please be aware that in-app appointment reminders may display two different times for the appointment. Please contact your care provider's office to confirm the correct appointment time if needed. Work to resolve this issue is underway. We will update again as soon as we have more information.

  2. monitoring May 30, 2025, 04:38 PM UTC

    Intermountain Health patient portal v7.20.0 iOS users. - Please be aware that for iOS users, in-app appointment reminders may display two different times for the appointment. Please contact your care provider's office to confirm the correct appointment time if needed. If you rescheduled an appointment between May 21 and May 30, 2025, the new appointment time may be incorrect. Please contact your care provider's office to confirm the correct appointment time. Work to resolve this issue is underway. We expect to release a fix to the App Store by end of day 5/30/2025. Please update to v7.20.5 when available.

  3. identified May 30, 2025, 04:39 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jun 11, 2025, 02:23 PM UTC

    iOS users on Intermountain Health patient portal v7.20.0 - Appointment reminders may show two different times. Please Upgrade to v7.20.5 to resolve this issue. You may also contact your provider's office to confirm the correct time, if needed.

  5. resolved Jun 18, 2025, 10:29 PM UTC

    This incident has been resolved.

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Notice April 28, 2025 Limitations with Online Scheduling / Find a Provider 20h 56m Apple Mobile App, Android Mobile App

Started Apr 28, 2025, 09:27 PM UTC· resolved Apr 29, 2025, 06:23 PM UTC

  1. identified Apr 28, 2025, 09:27 PM UTC

    At this time, users may experience issues with online scheduling functionality. We are investigating the cause of the issue. We apologize for any inconvenience this has caused.

  2. monitoring Apr 28, 2025, 11:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 29, 2025, 06:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 21, 2025 Limitations with Online Scheduling and Messages 6h 8m Online Patient Portal, Apple Mobile App, Android Mobile App

Started Apr 21, 2025, 02:33 PM UTC· resolved Apr 21, 2025, 08:41 PM UTC

  1. investigating Apr 21, 2025, 02:33 PM UTC

    At this time, users may experience issues with online scheduling functionality and access to their messages. We are investigating the cause of the issue. We apologize for any inconvenience this has caused.

  2. investigating Apr 21, 2025, 07:30 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Apr 21, 2025, 07:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 21, 2025, 08:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 4, 2025 Login Experience Degraded 41m Online Patient Portal, Apple Mobile App, Android Mobile App

Started Apr 04, 2025, 02:23 AM UTC· resolved Apr 04, 2025, 03:05 AM UTC

  1. investigating Apr 04, 2025, 02:23 AM UTC

    At this time we are experiencing issues when users try to login. We are investigating the cause of the issue. We apologize for any inconvenience this has caused.

  2. monitoring Apr 04, 2025, 02:28 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Apr 04, 2025, 03:05 AM UTC

    The issue has been resolved. There were some patches on the PING servers. DXC is investigating the root cause.

  4. resolved Apr 04, 2025, 03:05 AM UTC

    This incident has been resolved.

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Major March 14, 2025 Patient Portal Notifications and Health Records experience degraded. 2d 18h Online Patient Portal, Apple Mobile App, Android Mobile App, Text Message Notifications and 1 more

Started Mar 14, 2025, 09:34 PM UTC· resolved Mar 17, 2025, 04:09 PM UTC

  1. investigating Mar 14, 2025, 09:34 PM UTC

    Users may experience issues with notifications and health record features. We are actively investigating the issue. We apologize for any inconvenience this has caused.

  2. monitoring Mar 15, 2025, 03:34 AM UTC

    A fix has been implemented and we are continuing to monitor. Thank you for your patience.

  3. resolved Mar 17, 2025, 04:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 27, 2025 Partial Outage of Intermountain Health Patient Portal Features 15h 25m Online Patient Portal, Apple Mobile App, Billing Features, Android Mobile App

Started Feb 27, 2025, 12:10 AM UTC· resolved Feb 27, 2025, 03:35 PM UTC

  1. investigating Feb 27, 2025, 12:10 AM UTC

    Intermountain Health Patient Portal is currently experiencing intermittent login Issues and other errors may be present during this time. They will be identified as the investigation continues.

  2. investigating Feb 27, 2025, 12:55 AM UTC

    We are continuing to investigate this issue.

  3. resolved Feb 27, 2025, 03:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 25, 2025 Limitations with Online Scheduling 16h 11m Online Patient Portal, Apple Mobile App, Android Mobile App

Started Feb 25, 2025, 11:29 PM UTC· resolved Feb 26, 2025, 03:40 PM UTC

  1. investigating Feb 25, 2025, 11:29 PM UTC

    At this time, users may experience issues with online scheduling functionality. We are investigating the cause of the issue. We apologize for any inconvenience this has caused.

  2. monitoring Feb 26, 2025, 01:31 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 26, 2025, 03:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 24, 2025 Billing Features Currently Unavailable 3h 5m Billing Features

Started Feb 24, 2025, 04:49 PM UTC· resolved Feb 24, 2025, 07:55 PM UTC

  1. investigating Feb 24, 2025, 04:49 PM UTC

    At this time the Billing Features are unavailable. We are investigating the cause of the issue. We apologize for any inconvenience this has caused.

  2. identified Feb 24, 2025, 06:12 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Feb 24, 2025, 07:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 19, 2025 Intermittent Login Issues 1h 7m Online Patient Portal, Apple Mobile App, Android Mobile App

Started Feb 19, 2025, 03:56 PM UTC· resolved Feb 19, 2025, 05:03 PM UTC

  1. investigating Feb 19, 2025, 03:56 PM UTC

    We are currently experiencing intermittent login issues. Our team has identified the problem and is actively working on a solution. Please try logging in again in a few minutes.

  2. resolved Feb 19, 2025, 05:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 6, 2025 E-visits degradation. 1d 2h Online Patient Portal, Apple Mobile App, Android Mobile App

Started Feb 06, 2025, 07:38 PM UTC· resolved Feb 07, 2025, 09:49 PM UTC

  1. investigating Feb 06, 2025, 07:38 PM UTC

    Degraded experience when submitting E-visits

  2. resolved Feb 07, 2025, 09:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 27, 2025 Patient Portal Appointment Booking Experience Degraded 3d Online Patient Portal, Apple Mobile App, Android Mobile App

Started Jan 27, 2025, 04:52 PM UTC· resolved Jan 30, 2025, 05:04 PM UTC

  1. investigating Jan 27, 2025, 04:52 PM UTC

    Users may experience problems when they try to book appointments. We are actively investigating the issue. We apologize for any inconvenience this has caused.

  2. investigating Jan 30, 2025, 05:04 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jan 30, 2025, 05:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 25, 2025 Patient Portal Login Experience Degraded 6h 26m Online Patient Portal, Apple Mobile App, Android Mobile App

Started Jan 25, 2025, 06:29 PM UTC· resolved Jan 26, 2025, 12:55 AM UTC

  1. investigating Jan 25, 2025, 06:29 PM UTC

    Users may experience problems when they try to log-in. We are actively investigating the issue. We apologize for any inconvenience this has caused.

  2. resolved Jan 26, 2025, 12:55 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 16, 2025 Connect Care Currently Unavailable 5d 3h Online Patient Portal, Apple Mobile App, Android Mobile App, Connect Care Video Visit Service

Started Jan 16, 2025, 06:44 PM UTC· resolved Jan 21, 2025, 10:10 PM UTC

  1. investigating Jan 16, 2025, 06:44 PM UTC

    At this time, there are intermittent issues connecting to Connect Care Provider. We are investigating the cause of the issue. We apologize for any inconvenience this has caused.

  2. investigating Jan 16, 2025, 06:45 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jan 17, 2025, 01:49 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 21, 2025, 10:10 PM UTC

    This incident has been resolved.

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Major December 20, 2024 Maintenance on Database Systems starting at Dec 19, 2024 - 10:00PM MST and ending at Dec 20, 2024 - 8:00AM MST 15h 1m Online Patient Portal, Apple Mobile App, Android Mobile App

Started Dec 20, 2024, 05:08 AM UTC· resolved Dec 20, 2024, 08:10 PM UTC

  1. investigating Dec 20, 2024, 05:08 AM UTC

    During this time, maintenance will be performed on the Intermountain Health App databases. Multiple features and services may be unavailable or delayed during this time, including: messaging features, find a doctor or specialist, insurance look up features and message notifications and alerts regarding care.

  2. investigating Dec 20, 2024, 02:21 PM UTC

    Teams encountered issues after the database and OS updates. The database is unable to sync due to updated/changed parameters being called for after the update. The DB team is working with the vendor to resolve these issues as soon as possible.

  3. monitoring Dec 20, 2024, 08:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 20, 2024, 08:10 PM UTC

    This incident has been resolved.

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Minor November 20, 2024 Viewing sent messages, and Clinic Documents may be temporarily unavailable at this time. 4h 31m Online Patient Portal, Apple Mobile App, Android Mobile App, Get Care Features

Started Nov 20, 2024, 06:13 PM UTC· resolved Nov 20, 2024, 10:45 PM UTC

  1. investigating Nov 20, 2024, 06:13 PM UTC

    At this time the following features are unavailable: - Viewing sent messages - Viewing Clinic Documents We are investigating the cause of the issue. We apologize for any inconvenience this has caused.

  2. resolved Nov 21, 2024, 03:50 PM UTC

    This incident has been resolved.

Read the full incident report →