Resolved after 9 days 23 hours, affecting Online Patient Portal and Apple Mobile App and 1 more, on July 1, 2025.
Issue with evisit Primary are Physician search is resolved. Root cause pending.
Affected components
Online Patient PortalApple Mobile AppAndroid Mobile AppGet Care FeaturesConnect Care Video Visit Service
Update timeline
- investigating Jul 01, 2025, 10:40 PM UTC
Users may experience degraded service for E-Visits. Issue is under investigation
- investigating Jul 11, 2025, 10:25 PM UTC
Issue with evisit Primary are Physician search is resolved. Root cause pending.
- resolved Jul 11, 2025, 10:25 PM UTC
This incident has been resolved.
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