Intermountain Health App incident
Maintenance on Database Systems starting at Dec 19, 2024 - 10:00PM MST and ending at Dec 20, 2024 - 8:00AM MST
Resolved after 15 hours 1 minute, affecting Online Patient Portal and Apple Mobile App and 1 more, on December 20, 2024.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Dec 20, 2024, 05:08 AM UTC
During this time, maintenance will be performed on the Intermountain Health App databases. Multiple features and services may be unavailable or delayed during this time, including: messaging features, find a doctor or specialist, insurance look up features and message notifications and alerts regarding care.
- investigating Dec 20, 2024, 02:21 PM UTC
Teams encountered issues after the database and OS updates. The database is unable to sync due to updated/changed parameters being called for after the update. The DB team is working with the vendor to resolve these issues as soon as possible.
- monitoring Dec 20, 2024, 08:04 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 20, 2024, 08:10 PM UTC
This incident has been resolved.
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