Resolved after 7 days 7 hours, affecting Online Patient Portal, on July 14, 2025.
Support teams met with the vendor Kyruus and found a data mapping issue. The vendor made an update to how they send the provider ID's. They have agreed to support the previous method so we can receive/read the data on our end. Developers are still looking at what can be done to the provider service on our end to resolve the issue.
Affected components
Update timeline
- investigating Jul 14, 2025, 03:06 PM UTC
Care Team may not be displayed fully for some users. Support teams are investigating.
- identified Jul 15, 2025, 04:31 PM UTC
Support teams met with the vendor Kyruus and found a data mapping issue. The vendor made an update to how they send the provider ID's. They have agreed to support the previous method so we can receive/read the data on our end. Developers are still looking at what can be done to the provider service on our end to resolve the issue.
- resolved Jul 21, 2025, 10:43 PM UTC
This incident has been resolved.
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