Intermountain Health App experienced a minor incident on July 14, 2025 affecting Online Patient Portal, lasting 7d 7h. The incident has been resolved; the full update timeline is below.
Affected components
Online Patient Portal
Update timeline
- investigating Jul 14, 2025, 03:06 PM UTC
Care Team may not be displayed fully for some users. Support teams are investigating.
- identified Jul 15, 2025, 04:31 PM UTC
Support teams met with the vendor Kyruus and found a data mapping issue. The vendor made an update to how they send the provider ID's. They have agreed to support the previous method so we can receive/read the data on our end. Developers are still looking at what can be done to the provider service on our end to resolve the issue.
- resolved Jul 21, 2025, 10:43 PM UTC
This incident has been resolved.