Service Advisory: INC28495295: Service Impact: B side services: Bergamo, Italy [IT3] <-> Milan, Italy [BT2]

Update timeline

1. identified Apr 30, 2026, 01:47 PM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: BLUE ring services traversing New York, NY, USA [111 8th] - London, UK [LON1] are impacted by this event. Services Not Impacted: RED ring services traversing New York, NY, USA [111 8th] - London, UK [LON1] are not impacted by this event. Location: New York, NY, USA [111 8th] - London, UK [LON1] Window Start Date/Time: SATURDAY 09MAY2026 18:00 EDT (SATURDAY 09MAY2026 22:00 UTC) Window End Date/Time: SUNDAY 10MAY2026 00:00 EDT (SUNDAY 10MAY2026 04:00 UTC) Reference #: CC60967408 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

2. identified Apr 30, 2026, 02:00 PM UTC

   Description of Work:Please be advised that ICE Data Services will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Cloud Connect services traversing Slough, UK [LD4] will be impacted for the duration of this maintenance event. Location:Slough, UK [LD4] Window Start Date/Time:SATURDAY 09MAY2026 02:00 EDT (SATURDAY 09MAY2026 06:00 UTC) Window End Date/Time:SATURDAY 09MAY2026 09:59 EDT (SATURDAY 09MAY2026 13:59 UTC) Reference #:CHG1408287 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

3. identified May 01, 2026, 05:33 AM UTC

   Description of Work: Please be advised that ICE Data Services will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Stockholm, Sweden [STO1] will be impacted for the duration of this maintenance event. Services Not Impacted: B side services traversing Stockholm, Sweden [STO1] will not be impacted for the duration of this maintenance event. Location: Stockholm, Sweden [STO1] Window Start Date/Time: SATURDAY 16MAY2026 04:05 EDT (SATURDAY 16MAY2026 08:05 UTC) Window End Date/Time: SATURDAY 16MAY2026 07:59 EDT (SATURDAY 16MAY2026 11:59 UTC) Reference #: CHG1404019 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

4. identified May 01, 2026, 09:44 AM UTC

   Description of Work: Please be advised that ICE Data Services will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing London, UK [IX1] - Stockholm, Sweden [STO1] will be impacted for the duration of this maintenance event. Services Not Impacted: B side services traversing London, UK [IX1] - Stockholm, Sweden [STO1] will not be impacted for the duration of this maintenance event. Location: London, UK [IX1] - Stockholm, Sweden [STO1] Window Start Date/Time: FRIDAY 01MAY2026 16:00 EDT (FRIDAY 01MAY2026 20:00 UTC) Window End Date/Time: FRIDAY 01MAY2026 18:59 EDT (FRIDAY 01MAY2026 22:59 UTC) Reference #: CHG1412532 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

5. identified May 01, 2026, 05:26 PM UTC

   ICE Data Services Network Operations has detected a service event as per below details: Service Event Details: Impact: Loss of data flow, switch hits and/or increased latency. Services Impacted: B side services traversing Bergamo, Italy [IT3] - Milan, Italy [BT2] are impacted by this event. Services Not Impacted: A side services traversing Bergamo, Italy [IT3] - Milan, Italy [BT2] are not impacted by this event. Location: Bergamo, Italy [IT3] - Milan, Italy [BT2] Date/Time: FRIDAY 01MAY2026 13:02 EDT (FRIDAY 01MAY2026 17:02 UTC) Reference #: INC28495295 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions