Intercontinental Exchange incident

Service Advisory: INC31798206: Service Impact: Wireless Degradation: Aurora, IL, USA [AUR] <-> EMEA

Resolved after 12 hours 22 minutes, affecting Wireless: EMEA, on July 13, 2026.

identified Jul 13, 2026, 12:30 PM UTC

UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

Started
Jul 13, 2026, 12:30 PM UTC
Resolved
Jul 14, 2026, 12:53 AM UTC
Duration
12h 22m
Detected by Pingoru
Jul 13, 2026, 12:30 PM UTC

Affected components

Wireless: EMEA

Update timeline

  1. identified Jul 10, 2026, 06:53 AM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  2. identified Jul 10, 2026, 06:53 AM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  3. identified Jul 10, 2026, 06:53 AM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  4. identified Jul 10, 2026, 06:53 AM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  5. identified Jul 11, 2026, 04:51 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  6. identified Jul 11, 2026, 04:51 PM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  7. identified Jul 11, 2026, 04:51 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  8. identified Jul 11, 2026, 04:51 PM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  9. identified Jul 11, 2026, 04:52 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  10. identified Jul 11, 2026, 04:52 PM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  11. identified Jul 13, 2026, 12:30 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Aurora, IL, USA [AUR] - EMEA are impacted by this event. Location: Aurora, IL, USA [AUR] - EMEA Date/Time: ONDAY 13JUL2026 08:01 EDT (MONDAY 13JUL2026 12:01 UTC) Reference #: INC31798206 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  12. identified Jul 13, 2026, 12:30 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

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