Delay in information getting updated in the Analyzers

Update timeline

1. identified Jun 29, 2026, 03:40 PM UTC

   We have received reports of issues with Data Document Automation (formerly AIQ), Mortgage Analyzers (formerly AIQ) where the Analyzers are giving "INTERNAL_SERVER_ERROR". Our teams are actively investigating the cause and will provide updates as more information becomes available.

2. identified Jun 29, 2026, 03:40 PM UTC

   We have received reports of issues with Data Document Automation (formerly AIQ), Mortgage Analyzers (formerly AIQ). This is causing a delay in information getting updated in the Analyzers. Users may receive errors. Current work around: retry and will succeed. Our teams are actively investigating the cause and will provide updates as more information becomes available.

3. identified Jun 29, 2026, 03:40 PM UTC

   Services have been restarted. We're no longer seeing errors internally. Verifying traffic is flowing as expected and backlog is coming down.

4. identified Jun 29, 2026, 03:40 PM UTC

   No internal errors or timeouts have been observed since 4:18 PM ET. Delays may still be seen as the service works through the backlog queue. Service has been scaled up to help work through the backlog faster.

5. identified Jun 29, 2026, 03:40 PM UTC

   No internal errors or timeouts have been observed since 4:18 PM ET. ⁠Original issue regarding delays in analyzers and INTERNAL_SERVER_ERROR has been resolved and backlog is down to 0. Currently seeing intermittent issues with data mapper and applicant association. Current work around is to retry. Investigation will continue over night.