Intercontinental Exchange incident
Delay in information getting updated in the Analyzers
Intercontinental Exchange experienced a major incident on June 29, 2026 affecting Data and Document Automation (formerly AIQ), lasting 21h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 29, 2026, 03:40 PM UTC
We have received reports of issues with Data Document Automation (formerly AIQ), Mortgage Analyzers (formerly AIQ) where the Analyzers are giving "INTERNAL_SERVER_ERROR". Our teams are actively investigating the cause and will provide updates as more information becomes available.
- identified Jun 29, 2026, 03:40 PM UTC
We have received reports of issues with Data Document Automation (formerly AIQ), Mortgage Analyzers (formerly AIQ). This is causing a delay in information getting updated in the Analyzers. Users may receive errors. Current work around: retry and will succeed. Our teams are actively investigating the cause and will provide updates as more information becomes available.
- identified Jun 29, 2026, 03:40 PM UTC
Services have been restarted. We're no longer seeing errors internally. Verifying traffic is flowing as expected and backlog is coming down.
- identified Jun 29, 2026, 03:40 PM UTC
No internal errors or timeouts have been observed since 4:18 PM ET. Delays may still be seen as the service works through the backlog queue. Service has been scaled up to help work through the backlog faster.
- identified Jun 29, 2026, 03:40 PM UTC
No internal errors or timeouts have been observed since 4:18 PM ET. Original issue regarding delays in analyzers and INTERNAL_SERVER_ERROR has been resolved and backlog is down to 0. Currently seeing intermittent issues with data mapper and applicant association. Current work around is to retry. Investigation will continue over night.