Intercontinental Exchange incident

Service Advisory: INC29510182: Service Impact: Wireless Degradation: Markham, Toronto [MCC] <-> NJ Metro

Major Ongoing View vendor source →

Intercontinental Exchange is currently experiencing a major incident affecting Wireless: Americas (Inter-State), which began 2h ago. The vendor's full update timeline is below.

Started
May 24, 2026, 10:48 PM UTC
Resolved
Ongoing
Duration
● 1h 31m
Detected by Pingoru
May 24, 2026, 10:48 PM UTC

Affected components

Wireless: Americas (Inter-State)

Update timeline

  1. identified May 23, 2026, 06:15 PM UTC

    Description of Work: Please be advised that ICE Data Services will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Aurora, IL, USA [AUR] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location: Aurora, IL, USA [AUR] - Carteret, NJ, USA [CAR] Window Start Date/Time: SATURDAY 23MAY2026 14:20 EDT (SATURDAY 23MAY2026 18:20 UTC) Window End Date/Time: SATURDAY 23MAY2026 17:00 EDT (SATURDAY 23MAY2026 21:00 UTC) Reference #: CHG1427792 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified May 23, 2026, 06:22 PM UTC

    Description of Work: Please be advised that ICE Data Services will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Toronto, Canada [TR1] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location: Toronto, Canada [TR1] - Carteret, NJ, USA [CAR] Window Start Date/Time: SATURDAY 23MAY2026 14:20 EDT (SATURDAY 23MAY2026 18:20 UTC) Window End Date/Time: SATURDAY 23MAY2026 17:00 EDT (SATURDAY 23MAY2026 21:00 UTC) Reference #: CHG1427792 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified May 24, 2026, 10:10 AM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  4. identified May 24, 2026, 10:48 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Toronto, Canada [TR2] - NJ Metro are impacted by this event. Location: Toronto, Canada [TR2] - NJ Metro Date/Time: SUNDAY 24MAY2026 18:33 EDT (SUNDAY 24MAY2026 22:33 UTC) Reference #: INC29510182 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified May 24, 2026, 10:48 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Markham, Toronto [MCC] - NJ Metro are impacted by this event. Location: Markham, Toronto [MCC] - NJ Metro Date/Time: SUNDAY 24MAY2026 18:33 EDT (SUNDAY 24MAY2026 22:33 UTC) Reference #: INC29510182 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions