Intercontinental Exchange incident
A&D Mortgage Correspondent Pricing Delayed in ICE PPE - 5/19/2026
Resolved after 38 minutes, affecting ICE Product and Pricing Engine, on May 19, 2026.
AD Mortgage Correspondent pricing in ICE PPE is currently unavailable due to unannounced changes to their rate sheet. Thank you.
Affected components
Update timeline
- identified May 15, 2026, 08:24 PM UTC
We have addedNon-Agency AUSand Home Equity Closed-End Second programs to ICE PPE. If you would like to start using these new programs, please contact your ICE PPE Administrator to enable the programs via the Admin tab. Knowledge Article #000116636
- identified May 19, 2026, 01:48 PM UTC
ICE PPE has added newRefiNowandRefi Possible programs for Citi Mortgage. If you would like to start using these new programs, please contact your ICE PPE Administrator to enable the programs via the Admin tab. Knowledge Article #000116641.
- identified May 19, 2026, 01:59 PM UTC
Citizens Bank pricing is now LIVE in ICE PPE. If you are not currently seeing pricing, please verify that the "Pricing Suspended" setting is not checked in your Citizens Bank Investor on your dashboard (access via the Edit button under Actions column). Citizens Bank pricing is currently delayed in ICE PPE. We are working with the Investor and will update this message once pricing is available. Thank you.
- identified May 19, 2026, 06:24 PM UTC
AD Mortgage Correspondent pricing in ICE PPE is currently unavailable due to unannounced changes to their rate sheet. Thank you.
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