Intercontinental Exchange incident

Citizens Bank Pricing is Delayed in ICE PPE - 5/19/2026

Major Resolved View vendor source →

Intercontinental Exchange experienced a major incident on May 19, 2026 affecting ICE Product and Pricing Engine, lasting 1h 19m. The incident has been resolved; the full update timeline is below.

Started
May 19, 2026, 01:59 PM UTC
Resolved
May 19, 2026, 03:18 PM UTC
Duration
1h 19m
Detected by Pingoru
May 19, 2026, 01:59 PM UTC

Affected components

ICE Product and Pricing Engine

Update timeline

  1. identified May 15, 2026, 08:24 PM UTC

    We have addedNon-Agency AUSand Home Equity Closed-End Second programs to ICE PPE. If you would like to start using these new programs, please contact your ICE PPE Administrator to enable the programs via the Admin tab. Knowledge Article #000116636

  2. identified May 19, 2026, 01:48 PM UTC

    ICE PPE has added newRefiNowandRefi Possible programs for Citi Mortgage. If you would like to start using these new programs, please contact your ICE PPE Administrator to enable the programs via the Admin tab. Knowledge Article #000116641.

  3. identified May 19, 2026, 01:59 PM UTC

    Citizens Bank pricing is currently delayed in ICE PPE. We are working with the Investor and will update this message once pricing is available. Thank you.