Service Advisory: INC29203261: Service Impact: Wireless Degradation: Markham, Toronto [MCC] <-> NJ Metro

Update timeline

1. identified May 14, 2026, 01:55 PM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Aurora, Illinois [AUR] Carteret, NJ [CAR] will be impacted for the duration of this maintenance event. Location: Aurora, Illinois [AUR] Carteret, NJ [CAR] Window Start Date/Time: SATURDAY 16MAY2026 10:00 EDT (SATURDAY 16MAY2026 14:00 UTC) Window End Date/Time: SUNDAY 17MAY2026 10:00 EDT (SUNDAY 17MAY2026 14:00 UTC) Reference #: CC61429331 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

2. identified May 16, 2026, 12:05 AM UTC

   Description of Work: Please be advised that ICE Data Services will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Toronto, Canada [TR2] - NJ Metro will be impacted for the duration of this maintenance event. Location: Toronto, Canada [TR2] - NJ Metro Window Start Date/Time: FRIDAY 15MAY2026 20:05 EDT (SATURDAY 16MAY2026 00:05 UTC) Window End Date/Time: FRIDAY 15MAY2026 23:59 EDT (SATURDAY 16MAY2026 03:59 UTC) Reference #: CHG1421825 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

3. identified May 16, 2026, 12:09 AM UTC

   Description of Work: Please be advised that ICE Data Services will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Toronto, Canada [TMX/TSX] - NJ Metro will be impacted for the duration of this maintenance event. Location: Toronto, Canada [TMX/TSX] - NJ Metro Window Start Date/Time: FRIDAY 15MAY2026 20:05 EDT (SATURDAY 16MAY2026 00:05 UTC) Window End Date/Time: FRIDAY 15MAY2026 23:59 EDT (SATURDAY 16MAY2026 03:59 UTC) Reference #: CHG1421825 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

4. identified May 18, 2026, 07:08 AM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Toronto, Canada [TR2] - Secaucus, NJ, USA [NY4] will be impacted for the duration of this maintenance event. Location: Toronto, Canada [TR2] - Secaucus, NJ, USA [NY4] Window Start Date/Time: TUESDAY 19MAY2026 17:00 EDT (TUESDAY 19MAY2026 21:00 UTC) Window End Date/Time: TUESDAY 19MAY2026 20:00 EDT (WEDNESDAY 20MAY2026 00:00 UTC) Reference #: CC61429204 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

5. identified May 18, 2026, 10:57 AM UTC

   ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Markham, Toronto [MCC] - NJ Metro are impacted by this event. Location: Markham, Toronto [MCC] - NJ Metro Date/Time: MONDAY 18MAY2026 05:59 EDT (MONDAY 18MAY2026 09:59 UTC) Reference #: INC29203261 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions