Intercontinental Exchange incident

Service Advisory: INC28951421: Service Impact: B side services: Singapore, SG [SGX] <-> Slough, UK [LD4]

Major Ongoing View vendor source →

Intercontinental Exchange is currently experiencing a major incident affecting Low Latency: EMEA, which began 1h ago. The vendor's full update timeline is below.

Started
May 12, 2026, 03:15 PM UTC
Resolved
Ongoing
Duration
● 1h 10m
Detected by Pingoru
May 12, 2026, 03:15 PM UTC

Affected components

Low Latency: EMEA

Update timeline

  1. identified May 04, 2026, 02:16 AM UTC

    Description of Work:Please be advised that ICE Data Services will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Cloud Connect services traversing London, UK [IX1] will be impacted for the duration of this maintenance event. Location:London, UK [IX1] Window Start Date/Time:SATURDAY 16MAY2026 02:00 EDT (SATURDAY 16MAY2026 06:00 UTC) Window End Date/Time:SATURDAY 16MAY2026 09:00 EDT (SATURDAY 16MAY2026 13:00 UTC) Reference #:CHG1412020 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  2. identified May 07, 2026, 05:36 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: B side services traversing Singapore, SG [SGX] - Slough, UK [LD4] are impacted by this event. Services Not Impacted: A side services traversing Singapore, SG [SGX] - Slough, UK [LD4] are not impacted by this event. Location: Singapore, SG [SGX] - Slough, UK [LD4] Window Start Date/Time: FRIDAY 08MAY2026 21:00 EDT (SATURDAY 09MAY2026 01:00 UTC) Window End Date/Time: FRIDAY 08MAY2026 23:59 EDT (SATURDAY 09MAY2026 03:59 UTC) Reference #: CC61078230 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified May 08, 2026, 10:41 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing London, UK [LON1] - Amsterdam, NE [AMS1] are impacted by this event. Services Not Impacted: B side services traversing London, UK [LON1] - Amsterdam, NE [AMS1] are not impacted by this event. Location: London, UK [LON1] - Amsterdam, NE [AMS1] Window Start Date/Time: WEDNESDAY 06MAY2026 16:00 EDT (WEDNESDAY 06MAY2026 20:00 UTC) Window End Date/Time: THURSDAY 07MAY2026 00:00 EDT (THURSDAY 07MAY2026 04:00 UTC) Reference #: CC61002890 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified May 08, 2026, 10:42 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: B side services traversing New York, NY, USA [111 8th] - London, UK [LON1] are impacted by this event. Services Not Impacted: A side services traversing New York, NY, USA [111 8th] - London, UK [LON1] are not impacted by this event. Location: New York, NY, USA [111 8th] - London, UK [LON1] Window Start Date/Time: SATURDAY 09MAY2026 18:00 EDT (SATURDAY 09MAY2026 22:00 UTC) Window End Date/Time: SUNDAY 10MAY2026 00:00 EDT (SUNDAY 10MAY2026 04:00 UTC) Reference #: CC60967408 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  5. identified May 12, 2026, 03:15 PM UTC

    ICE Data Services Network Operations has detected a service event as per below details: Service Event Details: Impact: Loss of data flow, switch hits and/or increased latency. Services Impacted: B side services traversing Singapore, SG [SGX] - Slough, UK [LD4] are impacted by this event. Services Not Impacted: A side services traversing Singapore, SG [SGX] - Slough, UK [LD4] are not impacted by this event. Location: Singapore, SG [SGX] - Slough, UK [LD4] Date/Time: TUESDAY 12MAY2026 10:50 EDT (TUESDAY 12MAY2026 14:50 UTC) Reference #: INC28951421 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions