Intercontinental Exchange incident

Encompass Web intermittent login issues

Critical Resolved View vendor source →

Intercontinental Exchange experienced a critical incident on May 6, 2026 affecting Encompass Web Interface, lasting 1h 15m. The incident has been resolved; the full update timeline is below.

Started
May 06, 2026, 12:20 PM UTC
Resolved
May 06, 2026, 01:35 PM UTC
Duration
1h 15m
Detected by Pingoru
May 06, 2026, 12:20 PM UTC

Affected components

Encompass Web Interface

Update timeline

  1. identified May 06, 2026, 12:20 PM UTC

    We are aware that users using Encompass Web are facing intermittent login issues. Our engineers are actively investigating the cause and will provide updates as more information becomes available.