Intercontinental Exchange incident
Service Advisory: INC37137784: Service Impact: A side services: Chicago, IL, USA [350C] <-> Carteret, NJ, USA [CAR]
Resolved after 39 minutes, affecting Low Latency: Americas, on November 12, 2026.
ICE Data Services Network Operations has detected a service event as per below details: Service Event Details: Impact: Loss of data flow, switch hits and/or increased latency. Services Impacted: A side services traversing Chicago, IL, USA [350C] - Carteret, NJ, USA [CAR] are impacted by this event. Services Not Impacted: B side services traversing Chicago, IL, USA [350C] - Carteret, NJ, USA [CAR] are not impacted by this event. Location: Chicago, IL, USA [350C] - Carteret, NJ, USA [CAR] Date/Time: THURSDAY 12NOV2026 02:16 EST (THURSDAY 12NOV2026 07:16 UTC) Reference #: INC37137784 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions
Affected components
Update timeline
- identified Nov 12, 2026, 07:45 AM UTC
ICE Data Services Network Operations has detected a service event as per below details: Service Event Details: Impact: Loss of data flow, switch hits and/or increased latency. Services Impacted: A side services traversing Chicago, IL, USA [350C] - Carteret, NJ, USA [CAR] are impacted by this event. Services Not Impacted: B side services traversing Chicago, IL, USA [350C] - Carteret, NJ, USA [CAR] are not impacted by this event. Location: Chicago, IL, USA [350C] - Carteret, NJ, USA [CAR] Date/Time: THURSDAY 12NOV2026 02:16 EST (THURSDAY 12NOV2026 07:16 UTC) Reference #: INC37137784 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions
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