Intercontinental Exchange incident
Service Advisory: INC36636245: Service Impact: Wireless Degradation: Bergamo, Italy [IT3] <-> Slough, UK [LD4]
Ongoing since 03:04 AM UTC, affecting Wireless: EMEA.
UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.
Affected components
Update timeline
- identified Oct 28, 2026, 04:02 PM UTC
UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.
- identified Oct 30, 2026, 12:45 PM UTC
Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Aurora, IL, USA [AUR] - EMEA will be impacted for the duration of this maintenance event. Location: Aurora, IL, USA [AUR] - EMEA Window Start Date/Time: SATURDAY 31OCT2026 09:00 EDT (SATURDAY 31OCT2026 13:00 UTC) Window End Date/Time: SATURDAY 31OCT2026 17:00 EDT (SATURDAY 31OCT2026 21:00 UTC) Reference #: CC66245767 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions
- identified Oct 30, 2026, 01:10 PM UTC
Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Aurora, IL, USA [AUR] - EMEA will be impacted for the duration of this maintenance event. Location:Aurora, IL, USA [AUR] - EMEA Window Start Date/Time:FRIDAY 30OCT2026 17:00 EDT (FRIDAY 30OCT2026 21:00 UTC) Window End Date/Time:FRIDAY 30OCT2026 19:00 EDT (FRIDAY 30OCT2026 23:00 UTC) Reference #:CC66245696 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions
- identified Nov 01, 2026, 03:04 AM UTC
UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.
- identified Nov 01, 2026, 03:04 AM UTC
UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.
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