Service Advisory: INC28600272: Service Impact: Wireless Degradation: Markham, Toronto [MCC] <-> NJ Metro

Update timeline

1. identified May 03, 2026, 03:42 AM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Markham, Toronto [MCC] - Mahwah, NJ, USA [MAH] will be impacted for the duration of this maintenance event. Location:Markham, Toronto [MCC] - Mahwah, NJ, USA [MAH] Window Start Date/Time:SUNDAY 03MAY2026 12:30 EDT (SUNDAY 03MAY2026 16:30 UTC) Window End Date/Time:SUNDAY 03MAY2026 14:30 EDT (SUNDAY 03MAY2026 18:30 UTC) Reference #:CC61106850 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

2. identified May 03, 2026, 03:42 AM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Markham, Toronto [MCC] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location:Markham, Toronto [MCC] - Carteret, NJ, USA [CAR] Window Start Date/Time:SUNDAY 03MAY2026 12:30 EDT (SUNDAY 03MAY2026 16:30 UTC) Window End Date/Time:SUNDAY 03MAY2026 14:30 EDT (SUNDAY 03MAY2026 18:30 UTC) Reference #:CC61106850 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

3. identified May 04, 2026, 06:45 PM UTC

   UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

4. identified May 05, 2026, 08:33 AM UTC

   ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Toronto, Canada [TR2] - NJ Metro are impacted by this event. Location: Toronto, Canada [TR2] - NJ Metro Date/Time: TUESDAY 05MAY2026 03:59 EDT (TUESDAY 05MAY2026 07:59 UTC) Reference #: INC28600272 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

5. identified May 05, 2026, 08:33 AM UTC

   ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Markham, Toronto [MCC] - NJ Metro are impacted by this event. Location: Markham, Toronto [MCC] - NJ Metro Date/Time: TUESDAY 05MAY2026 03:59 EDT (TUESDAY 05MAY2026 07:59 UTC) Reference #: INC28600272 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions