Service Advisory: INC28574065: Service Impact: Wireless Degradation: Aurora, IL, USA [AUR] <-> Mahwah, NJ, USA [MAH]

Update timeline

1. identified May 01, 2026, 07:05 PM UTC

   UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

2. identified May 01, 2026, 07:37 PM UTC

   Description of Work: Please be advised that ICE Data Services will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Aurora, IL, USA [AUR] - Mahwah, NJ, USA [MAH] will be impacted for the duration of this maintenance event. Location: Aurora, IL, USA [AUR] - Mahwah, NJ, USA [MAH] Window Start Date/Time: FRIDAY 01MAY2026 17:00 EDT (FRIDAY 01MAY2026 21:00 UTC) Window End Date/Time: FRIDAY 01MAY2026 20:00 EDT (SATURDAY 02MAY2026 00:00 UTC) Reference #: CC61094680 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

3. identified May 03, 2026, 03:42 AM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Markham, Toronto [MCC] - Mahwah, NJ, USA [MAH] will be impacted for the duration of this maintenance event. Location:Markham, Toronto [MCC] - Mahwah, NJ, USA [MAH] Window Start Date/Time:SUNDAY 03MAY2026 12:30 EDT (SUNDAY 03MAY2026 16:30 UTC) Window End Date/Time:SUNDAY 03MAY2026 14:30 EDT (SUNDAY 03MAY2026 18:30 UTC) Reference #:CC61106850 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

4. identified May 03, 2026, 03:42 AM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Markham, Toronto [MCC] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location:Markham, Toronto [MCC] - Carteret, NJ, USA [CAR] Window Start Date/Time:SUNDAY 03MAY2026 12:30 EDT (SUNDAY 03MAY2026 16:30 UTC) Window End Date/Time:SUNDAY 03MAY2026 14:30 EDT (SUNDAY 03MAY2026 18:30 UTC) Reference #:CC61106850 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

5. identified May 04, 2026, 06:45 PM UTC

   ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Aurora, IL, USA [AUR] - Mahwah, NJ, USA [MAH] are impacted by this event. Location: Aurora, IL, USA [AUR] - Mahwah, NJ, USA [MAH] Date/Time: MONDAY 04MAY2026 14:26 EDT (MONDAY 04MAY2026 18:26 UTC) Reference #: INC28574065 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions