Intercontinental Exchange incident
Alert Advisory: MSP GNMA Daily Liquidations Issue
Intercontinental Exchange experienced a major incident on May 4, 2026 affecting MSP (Mortgage Servicing System), lasting 22d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 04, 2026, 02:28 PM UTC
ICE Mortgage Technology is currently experiencing an issue that is impacting MSP, GNMA Daily Liquidations. As a result, the liquidation field on GNM1, Section 2 is not reported. In the interim, the following workaround is available: Enter the liquidation amount in the "OTHER" field. If a value already exists in the "OTHER" field, adjust it by either adding to or deducting from the liquidation amount as appropriate. For the liquidation amount, use the total liquidation amount reflected on the T‑343 corresponding to the 05/01/2026 date. These updates will ensure accurate reporting to GNMA and will correctly update MBS1 and MBS2 with the proper balances and remittances. We will advise you once the issue is resolved. Please communicate this alert internally within your organization. All appropriate levels of support are engaged.
- identified May 04, 2026, 02:28 PM UTC
ICE Mortgage Technology previously communicated in advisory A26_0504092914, MSP GNMA Daily Liquidations Issue. Initial advisory addressed the need to ensure MSP has a correct ending Security Balance and Remittance Amounts. Additionally, day 2 correction will be required in the RFS, Reporting and Feedback System to align MSP and RFS. Specifically, the RPB adjustment field in RFS must be corrected. This will require backing out the principal liquidation amount that was entered in the adjustment field on GNM1 screen. The issue has been identified, and the fix will be installed into production on Friday, May 22, 2026. Please communicate this alert internally within your organization. Action Required Adjust the RPB adjustment field in the RFS system by backing out the principal liquidation amount that was entered in the adjustment field on GNM1 screen. Initial advisory A26_0504092914 show below. ICE Mortgage Technology is currently experiencing an issue that is impacting MSP, GNMA Daily Liquidations. As a result, the liquidation field on GNM1, Section 2 is not reported. In the interim, the following workaround is available: Enter the liquidation amount in the "OTHER" field. If a value already exists in the "OTHER" field, adjust it by either adding to or deducting from the liquidation amount as appropriate. For the liquidation amount, use the total liquidation amount reflected on the T‑343 corresponding to the 05/01/2026 date. These updates will ensure accurate reporting to GNMA and will correctly update MBS1 and MBS2 with the proper balances and remittances. We will advise you once the issue is resolved. Please communicate this alert internally within your organization. All appropriate levels of support are engaged.