Some projects unavailable across multiple regions

Update timeline

1. identified Apr 27, 2026, 12:39 PM UTC

   Posting this. “We are seeing an increase in projects unavailable in eu-west-3 following an upstream issue with EC2 instances in the region. The team is working on restoring access to these projects”

2. identified Apr 27, 2026, 01:31 PM UTC

   The team is continuing to work through affected projects; however, a project restart is also effective. This can be performed from the dashboard for your own projects at any time.

3. identified Apr 27, 2026, 01:38 PM UTC

   We have identified this issue across multiple regions, not just eu-west-3 as originally suspected. We are expanding the scope of efforts to bring affected projects back online. Users can also resolve this, in most cases, on their own via a project restart. This can be performed from the dashboard for your own projects at any time.

4. identified Apr 27, 2026, 03:00 PM UTC

   The team is still working to bring these back online, and have a fix under way. Many users can also resolve this on their own via a project restart. This can be performed from the dashboard for your own projects at any time. But for those who are still seeing issues after a restart, we will be pushing a fix soon.

5. identified Apr 27, 2026, 04:22 PM UTC

   The team is continuing their mitigation efforts. We've fixed and restarted most of the affected projects. We're continuously looking for any others that are affected so we can be sure to get them all fixed.

6. monitoring Apr 27, 2026, 06:34 PM UTC

   We believe all users affected by this particular issue have been resolved. The team is going to keep an eye on these error rates to ensure we catch any that didn't originally appear, or that no new issues arise. We appreciate your patience as we worked through this issue.

7. resolved Apr 27, 2026, 07:04 PM UTC

   This incident has been resolved.