Intercom incident
[US Hosting] Messenger Help Articles not displaying
Intercom experienced a minor incident on September 9, 2026 affecting Web Messenger and Mobile Messenger, lasting 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 09, 2026, 03:55 PM UTC
Status: Investigating We're seeing issues with Intercom Messenger where Help Articles are not displaying. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information. Affected components Mobile Messenger (Degraded performance) Web Messenger (Degraded performance)
- resolved Sep 09, 2026, 04:05 PM UTC
Status: Resolved This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to team@fin.: mailto:[email protected] if you have any further questions or if you’re still seeing any unexpected behaviour Affected components Mobile Messenger (Operational) Web Messenger (Operational)