Intellistack incident

Some email notifications delayed or not sending

Minor Resolved View vendor source →

Intellistack experienced a minor incident on July 15, 2025 affecting SendGrid SMTP and Email System (SendGrid), lasting 2d. The incident has been resolved; the full update timeline is below.

Started
Jul 15, 2025, 04:44 PM UTC
Resolved
Jul 17, 2025, 04:46 PM UTC
Duration
2d
Detected by Pingoru
Jul 15, 2025, 04:44 PM UTC

Affected components

SendGrid SMTPEmail System (SendGrid)

Update timeline

  1. investigating Jul 15, 2025, 04:44 PM UTC

    We are currently investigating an issue where all outbound email deliveries through SendGrid are stuck in a "processing" state. This is affecting the delivery of transactional and system-generated emails from our platform. Our team is actively working to identify the root cause and restore normal email processing as quickly as possible. We will provide an update as soon as we have more information or a resolution.

  2. identified Jul 15, 2025, 06:28 PM UTC

    We’ve identified the root cause of the issue causing outbound emails via SendGrid to remain in a “processing” state. Our team is actively working on a fix and taking steps to restore normal email delivery. We will provide another update as soon as more information becomes available.

  3. monitoring Jul 15, 2025, 08:41 PM UTC

    We've implemented a fix and are now seeing email deliveries via SendGrid begin to process successfully. However, delivery performance remains slower than usual, and some emails may still experience delays. We're continuing to monitor the situation closely to ensure full recovery. Thank you for your continued patience.

  4. monitoring Jul 16, 2025, 08:10 PM UTC

    We've resolved the email delivery delays affecting Formstack Documents. All email deliveries via SendGrid are processing as expected. Note: Any previously failed Document deliveries will not be automatically resent. If delivery failed during the incident window, those emails will need to be manually resent. However, we are still observing intermittent delays and inconsistent delivery of emails sent via SendGrid through Formstack Sign. We will continue to monitor delivery performance and provide updates as we make progress.

  5. monitoring Jul 17, 2025, 04:46 PM UTC

    The issue affecting outbound email deliveries via SendGrid in Formstack Sign has been fully resolved. Email processing has returned to normal. Note: Any previously failed Sign deliveries will not be automatically resent. If delivery failed during the incident window, those emails will need to be manually resent.

  6. resolved Jul 17, 2025, 04:46 PM UTC

    This incident has been resolved.