Intellistack experienced a notice incident on September 15, 2025, lasting 19h 13m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 15, 2025, 05:35 PM UTC
We are investigating an issue where some customers are unable to process payments through the stripe integration on a live form.
- investigating Sep 15, 2025, 08:06 PM UTC
We’re investigating an issue causing payment authorization attempts to fail for a subset of customers using our Stripe integration. Initial findings indicate that re-authorizing the Stripe connection restores the ability to accept payments. Learn more about the Stripe Integration here: https://help.formstack.com/s/article/Stripe-2
- resolved Sep 16, 2025, 12:49 PM UTC
This incident has been resolved. A small subset of customers using our Stripe integration experienced payment authorization failures. Re-authorizing the Stripe connection restored the ability to accept payments. Learn more about the Stripe Integration here: https://help.formstack.com/s/article/Stripe-2