Resolved after 3 hours 22 minutes, affecting Production System and Sandbox System, on October 20, 2026.
Our queue backlog has been resolved and expected typical levels of service across all endpoints and webhooks. We will continue to monitor our GCP connections until their incident is resolved
Affected components
Update timeline
- investigating Oct 20, 2026, 09:47 AM UTC
We are currently investigating reports of API and webhook failures. We will provide updates as more information becomes available.
- monitoring Oct 20, 2026, 10:55 AM UTC
A fix has been implemented and we are monitoring the results. All API endpoints and webhooks should now be functioning normally. We will provide next update at 10:55 UTC.
- monitoring Oct 20, 2026, 11:56 AM UTC
We are continuing to monitor GCP connections and our queue backlog to typical levels of service. We will provide another update by 12:55 UTC
- monitoring Oct 20, 2026, 12:55 PM UTC
We are continuing to monitor GCP connections and our queue backlog to typical levels of service. We will provide another update by 13:55 UTC
- resolved Oct 20, 2026, 01:09 PM UTC
Our queue backlog has been resolved and expected typical levels of service across all endpoints and webhooks. We will continue to monitor our GCP connections until their incident is resolved
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