Instaclustr incident

Elevated latencies and error rates with our Cluster Management API and Monitoring API

Minor Resolved View vendor source →

Instaclustr experienced a minor incident on March 26, 2024 affecting Management Console and Monitoring API and 1 more component, lasting 1h 44m. The incident has been resolved; the full update timeline is below.

Started
Mar 26, 2024, 04:04 AM UTC
Resolved
Mar 26, 2024, 05:48 AM UTC
Duration
1h 44m
Detected by Pingoru
Mar 26, 2024, 04:04 AM UTC

Affected components

Management ConsoleMonitoring APICluster Management APIPrometheus API

Update timeline

  1. investigating Mar 26, 2024, 04:04 AM UTC

    We are currently investigating elevated latencies and error rates with our Monitoring API. Our team is actively working to resolve the issue and we apologise for any inconvenience caused. We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).

  2. investigating Mar 26, 2024, 04:15 AM UTC

    We've identified that Cluster Management API is experiencing elevated latencies and error rates as well. We are actively investigating the issue and we apologise for any inconvenience caused.

  3. identified Mar 26, 2024, 04:57 AM UTC

    We have identified the issue causing elevated latencies and error rates on the Monitoring API and Cluster Manager API, and are currently rolling out a fix.

  4. resolved Mar 26, 2024, 05:48 AM UTC

    After rolling out the fix, the elevated latencies and error rates affecting our Monitoring API and Cluster Management API have been successfully resolved and we have seen a return to normal performance levels. If you have any concerns or if you encounter any issues, please don't hesitate to reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).