Instaclustr incident
Failure when adding a data centre to an existing Redis cluster in GCP or Azure
Instaclustr experienced a major incident on July 2, 2024 affecting Management Console and Cluster Management API, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 02, 2024, 05:28 AM UTC
We are currently experiencing issues with adding a data centre through the Cluster Management API and Management Console for Redis clusters that are hosted with GCP or Azure. Add data centre requests for Redis clusters will be accepted but the nodes for the new data centre will not reach running. We have identified a manual workaround for the issue, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]) to action this. Our team is actively working on resolving the underlying problem and we apologise for any inconvenience caused. Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).
- resolved Jul 03, 2024, 06:35 AM UTC
This incident has been resolved.