Instaclustr incident
Service Disruptions for Management Console and Cluster Management API
Instaclustr experienced a minor incident on August 19, 2024 affecting Management Console and Cluster Management API, lasting 4h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 19, 2024, 03:04 AM UTC
We are currently investigating elevated latencies affecting our Management Console and Cluster Management API. Our team is actively working to resolve the issue and we apologise for any inconvenience caused. Existing customer clusters are unaffected. Our Monitoring API and Prometheus API is unaffected. We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email ([email protected]).
- investigating Aug 19, 2024, 03:09 AM UTC
We are continuing to investigate this issue.
- resolved Aug 19, 2024, 07:24 AM UTC
A fix has been applied, and latencies on both the Management Console and Cluster Management API have returned to baseline levels.